Frequently Asked Questions
Everything you need to know about goals, challenges, tracking, and rewards.
Getting Started
What is DuellaFit?+
DuellaFit is a fitness challenge platform that helps you set personalized goals, join challenges with others, track your progress, and earn rewards for staying consistent.
How do I create an account?+
Download the app, then follow the prompts to set your fitness goals and preferences.
Is DuellaFit free to use?+
DuellaFit offers a free tier with core features like goal tracking and community challenges, plus optional premium plans with advanced analytics and exclusive rewards.
Challenges
How do I join a challenge?+
Go to the Challenges tab, browse active challenges, and tap “Join.” You can join multiple challenges at once.
Can I create my own challenge?+
Yes — tap “Create Challenge,” set your goal, duration, and invite friends.
What happens if I miss a day in a challenge?+
Missing a day won’t remove you from the challenge, but it may affect your streak and leaderboard ranking depending on the challenge type.
Progress & Tracking
How does DuellaFit track my activity?+
DuellaFit syncs with your phone’s health data (steps, workouts, etc.). Manual activity logging is only available for certain challenge types that are not group reward-based challenges, since those require verified data to fairly determine winners.
Do I need an Apple Watch to participate?+
Not necessarily. Step-based challenges can be tracked using your phone’s built-in step counter alone. However, for challenges with rewards based on other activity types (like heart rate, workout minutes, or calories burned), you’ll need to sync an Apple Watch so DuellaFit can accurately verify and reward your performance.
What is a streak?+
A streak counts the number of consecutive days you’ve met your daily goal. Keeping your streak alive unlocks bonus rewards.
Can I see how I compare to others?+
Yes, each challenge has a leaderboard showing your rank against other participants.
Rewards
How do I earn rewards?+
Rewards are won in the form of prize money for winning group challenges. Each group builds a shared prize pot, and top performers are paid out based on their final ranking.
What can I redeem rewards for?+
Rewards are established by the challenge coordinator or group. Money is added to a shared prize pot, and winners are determined by performance — this can range from a single 1st place winner to a full 1st, 2nd, and 3rd place payout.
Account & Support
How do I reset my password?+
Tap “Forgot Password” on the login screen and follow the email instructions.
How do I contact support?+
Use the Live Chat on our Support page, email hello@duellafit.com, or check this FAQ list first for quick answers.
How do I delete my account?+
Go to Settings > Account > Delete Account. This is permanent and removes all your challenge history.
Still have questions?
Contact Support